Terms:
- All orders made on the website must be a minimum of $500.
- Payment terms and conditions may be stated in the Quote. If not, they are assumed to be Prepayment by Check or Wire Transfer before Order is Processed.
- A 1.5% per month finance charge will be added on past due invoices.
- Payment must be made in US dollars.
- Prices are valid for 15 days from the date of the quote, unless “force majeure” is declared by our resin suppliers, at which time all prices are subject to requote upon receipt of the customer’s purchase order.
- To maintain the order quantity quoted, price releases must be within a 30-day period.
- We reserve the right to refuse any order based on a credit check or any other concerns.
- We will advise you of any change in quoted prices before proceeding with the order.
- **Terms may be REVOKED in cases where Customers leave Invoices unpaid, resulting in hold-ups for current and future orders as well as Terms becoming Prepaid Only, indefinitely.
- Freight terms are F.O.B. Charleston, SC unless otherwise noted.
Return Policy:
All returns and order cancellations are subject to a 15% restocking fee on all refunded orders after 24 hours of purchase; freight both ways is the responsibility of the customer, and all product must be inspected upon return to determine quality before a refund or credit is offered.
Lead Times:
Vary and should be laid out in the main body of the quote or in the notes.
For Custom Projects:
Additional charges may apply when changes are made to a part after the approval of a design stage. The design stages would include:
- Conceptual / Computer model approval, Prototype part approval, Production part approval
- Prototype Parts – Upon customer’s acceptance of CEC’s conceptual drawing and CEC’s receipt of business-critical information.
- Prototype parts can be expected within 30 business days. Special circumstances may apply.
- Production Samples – Upon customer approval of prototype parts made from temporary tooling. The delivery of production samples can be expected within 30 business days. Special circumstances may apply.
- Production Parts – Upon customer approval of
- Production Sample (parts made off permanent tooling).
- Production parts can be expected within 30 business days. Special circumstances may apply.
Payments:
ACH Information can be provided after receipt of an acceptable Purchase Order from the Customer. No Orders will be placed without Prior Payment unless Terms have been established prior to the receipt of the Purchase Order.
New Customers:
First time Buyers must Prepay for the first order or orders until over $1,000 in Purchases have been met. After this, Terms can be discussed and negotiated.
Credit Card Fee:
A 3% Credit Card Processing Fee is added to any Credit Card Transaction.
Payment Delinquency:
- Overdue bills may incur a 1.5% fee per month they have been overdue, per our Terms and Agreements
- All current Orders will be held until Payment is received for previous, overdue, ordersAll current Orders will be held until Payment is received for previous, overdue, orders
- Terms will be revoked for all current and future orders, indefinitely—New Terms will be Prepaid Only
- All current Orders will be held until Payment is received for current orders as Terms are now Prepaid Only
- Collections Services may be Contacted
MONEY-BACK GUARANTEE
We offer a money-back guarantee for all purchases made on our website that are damaged, broken, or not what was ordered. If you are not satisfied with the product that you have received from us, you can get a claim started by submitting an email to sales@cecmhs.com or by reaching out to your local sales rep directly. You are eligible for a credit or potentially a reimbursement within 14 calendar days of your purchase. After the 14-day period you will no longer be eligible and won’t be able to receive a refund, exchange, or credit. We encourage our customers to try the product (or service) in the first week after their purchase to ensure it fits your needs. If you have any additional questions or would like to request a refund, feel free to contact us.
These terms and conditions shall constitute the entire agreement between Customer Equipment Company and the purchaser, and shall be governed by and construed according to the laws of the state of South Carolina and the United States of America. Orders placed constitute an agreement to the above terms
